Ontology-based similarity for product information retrieval

Product development of today is becoming increasingly knowledge intensive. Specifically, design teams face considerable challenges in making effective use of increasing amounts of information. In order to support product information retrieval and reuse, one approach is to use case-based reasoning (CBR) in which problems are solved ‘‘by using or adapting solutions to old problems.’’ In CBR, a case includes both a representation of the problem and a solution to that problem. Case-based reasoning uses similarity measures to identify cases which are more relevant to the problem to be solved. However, most nonnumeric similarity measures are based on syntactic grounds, which often fail to produce good matches when confronted with the meaning associated to the words they compare. To overcome this limitation, ontologies can be used to produce similarity measures that are based on semantics. This paper presents an ontology-based approach that can determine the similarity between two classes using feature-based similarity measures that replace features with attributes. The proposed approach is evaluated against other existing similarities. Finally, the effectiveness of the proposed approach is illustrated with a case study on product–service–system design problems

A Semantic Similarity Method for Products and Processes

豊橋技術科学大

Mediation Effect of Service Quality on the Relationship of Healthcare Service Innovation and Outpatient Experience

Healthcare organizations play an important role in people's well-being all over the world; good healthcare facilities are extremely beneficial in combating many diseases worldwide. Innovation is one of the most important factors influencing service quality in healthcare organizations worldwide, particularly in the UAE. The pandemic, changing human needs and globalization have made organizations more aware of the importance of improving patients' experiences through improved service quality and innovative services, which has become a winning strategy and provides organizations with a comparative advantage over others through customer confidence building. This research assessed mediating effect of service quality on health services innovation and outpatient experience. The model was developed with the help of SmartPLS software package and the data was gathered through questionnaire survey. Analysis of 397 questionnaire forms were used to analyze direct relations between service quality and service innovation with out-patient experience as well as indirect effect of service innovation on out-patient experience through service quality. The developed model was confirmed through convergent validity and discirminant validity. The R-square reveals that service innovation accounted for approximately 47% of the variation in service quality. While service innovation and service quality explained approximately 80% of the change in outpatient experience. This means that a unit change in both service innovation and service quality improves the outpatient experience by 80%

Mediation Model of Digital Technology Factors Affecting Health Care Service Performance

Healthcare technologies have become a crucial component of healthcare providers' daily operations. Hence, healthcare innovation technologies are being promoted worldwide. Healthcare service technologies are constantly improving necessitates ongoing research to show how these technologies affect healthcare services. Hence, current study investigating the state of innovative digital healthcare service practises in the UAE. It examining the effect of innovative technology on healthcare service performance in the UAE and modeling mediating role of organisational learning capacity in the relationship between innovative technology and healthcare service performance. A structural equation model was developed in SmartPLS software using the data collected of the questionnaire. The model showed that the factors system development, digital services, process integration, and IT base innovations have strong relationship effect to the health care performance. Also, the organisational learning capacity has strong mediation effect on the health services relationship. This research has contributed to current state of literatur regarding digital service innovations related to health service performance in the UAE. The results exphasized a critical need for practationners for promoting developments in digital services impacted the performance of health services

Knowledge Management And Organizational Performance: A Research On Systematic Literature

Studies that investigate the KM and organizational performance are few. The purpose of this study is to review the literature and review the articles related to the effect of knowledge management (KM) on organizational performance. A systematic literature review was conducted, and three screenings were performed to refine the articles. Article were extracted from Scopus and Web of Science (WoS). A total of 29 articles were considered to meet the selection criteria was reviewed, analyzed, and important information was extracted. A frequency analysis was conducted on these articles. The findings indicated that majority of the articles were extracted from WoS and published between 2015-2017 in Malaysia and Taiwan. The reviewed studies were conducted on manufacturing and technological industries using quantitative method. Sample size in most studies is less than 200 and data was analyzed using first generation of data analysis. Findings were discussed, and it was recommended for future studies to increase the sample size and use more frequently structural equation modeling

Identifying Aesthetic Quality Attributes Using Kano Model: Case Study of Malay Women’s Office Outfit Design

The purpose of this study was to use the Kano model to prioritize the aesthetic quality attributes of modern Malay women’s office outfits that have significant effect on customer satisfaction using the Kano model. It is a systematic approach to categorize the customer requirements through a preference classification technique. Overall, 500 customers from the central part of Melaka have been surveyed using a Kano-based questionnaire. The questionnaire in the survey includes customer preferences on purchasing decision, material and design considerations, words that represent customer emotions toward aesthetic attributes and functional and dysfunctional aesthetic attributes. Based on responses, this study has categorized Malay women’s office outfits as attractive, must-be, one-dimensional, and reverse. Among the ten quality attributes that have satisfaction indices greater than 0.7, only one aesthetic quality attribute, free size, is defined as a one-dimension requirement. It should be offered in a Malay women’s office outfit to avoid customer dissatisfaction. The findings of this study facilitate cloth manufacturers to classify quality features during product design and development

Conceptual framework: The role of cognitive absorption in delone and mclean success model in online learning in United Arab Emirates

As COVID-19 pandemic has taken the world by surprise, it has resulted in an alteration to human activities that have never been seen before. Among the many areas that have been mostly affected is the education industry where institutions have resorted to online learning to maintain the educational process during lockdowns and other strict measures that governments around the world have implemented. Performance impact of such technology has risen as the main concern in that context; this study is making use of Delone & Mclean information success model to examine performance impact of online learning with the addition of cognitive absorption as a moderating variable to come out with a proposed conceptual framework for future empirical undertaking. The intended context of this study will be students within the public universities in the United Arab Emirates and implications are thoroughly discussed as well

The impact of entrepreneurship towards innovation in airport industry: The double mediation framework of strategic alignment and learning orientation

Innovation is broadly regarded as highpoint of success and one of the essential factors in highly competitive market and global economy. Many airports are lacking strategic alignment to implement entrepreneurship towards innovation in airport facilities and services. Adding to that the absence of learning orientation in airport projects is one of the hinders to improving innovation performance of airports. This study discussed and analyzed the combined mediating effect of learning orientation and strategic alignment on the relationship between entrepreneurial orientation and innovation performance within the context of airport industry. In addition to that, the direct influence of entrepreneurial orientations on innovation performance was examined. This study broadens the understanding of the phenomenon of entrepreneurial and learning orientation through highlighting the importance of strategic alignment relevant with these concepts. The result of this study showed that entrepreneurial orientation has a direct and indirect effect on innovation performance, while learning orientation and strategic alignment mediates the influence of entrepreneurial orientation towards innovation performance

Factors influencing the actual usage of e-government among employees within public sector organizations in the UAE

Organizations are becoming flatter, more flexible and networked due to the advent of new technologies. Leaders in the United Arab Emirates (UAE) aim to be attain the first spot worldwide in terms of efficiency and effectiveness by focusing on long- term vision and strategy. However, the gap between the essential indicators of ICT towards UAE’s government vision might affect the long-term goals. This study addresses the relationship between smart government effectiveness and knowledge management, while considering the role of institutional challenges as a moderator variable within the public sector in UAE. As a guide for the proposed model in this study, three acceptance models were implemented, namely, the unified theory of acceptance and use of technology (UTAUT), technology acceptance model (TAM), and DeLone and McLean model of information systems success (D&M IS Success Model) as guided for the proposed model. Additionally, quantitative data were collected in this study and analyzed using the Statistical Package for Social Science (SPSS) and Smarts software. Resultantly, the actual use of E-government was predicted and significantly associated with the change in “Influencing factors”, comprising system quality, information quality, service quality, and social influence. In conclusion, the research hypotheses were accepted as the findings revealed a statistical relationship between the actual use of E-government and influencing factors